Privacy Policy

Data Controller Information

This privacy policy explains how infomatrixe AS ("we", "us", or "our") collects, uses, and protects your personal information when you use our restaurant analytics services and visit our website. infomatrixe AS is the data controller for the personal data we collect and process.

Data Controller:
infomatrixe AS
Landemærket 86
1079 Copenhagen
Capital Region, Denmark
CVR: 85214796
Email: privacy@infomatrixe.top

Data Collection

We collect various types of personal data when you interact with our services. The data we collect includes information you provide directly to us, information collected automatically through your use of our services, and information we receive from third parties. This includes your name, email address, phone number, company information, and technical data about your use of our platform.

When you contact us through our website, we collect the information you provide in contact forms, including your name, email address, phone number, company name, and any messages you send. When you use our analytics services, we collect data related to your restaurant operations, including sales data, customer information, and operational metrics necessary to provide our analytics services.

How We Use Your Information

We use the personal data we collect to provide and improve our restaurant analytics services, communicate with you about your account and our services, and comply with legal obligations. The use of your data enables us to deliver personalised analytics insights, provide customer support, process payments, and enhance our service offerings.

We process your personal data based on various legal grounds under GDPR, including performance of contract, legitimate interests, consent, and legal compliance. When we process data for legitimate interests, we ensure that our interests do not override your fundamental rights and freedoms.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses different types of cookies including necessary cookies for basic functionality, analytics cookies to understand how visitors use our site, functional cookies to remember your preferences, and marketing cookies for advertising purposes. For detailed information about the cookies we use, please refer to our cookie policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and providing our services, such as hosting providers, payment processors, and analytics services. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information when required by law, to protect our rights or the rights of others, or in connection with a business transfer or merger. In such cases, we will ensure appropriate safeguards are in place to protect your personal data.

Your Rights

Under GDPR, you have several rights regarding your personal data, including the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to withdraw consent where we rely on consent as the legal basis for processing your data.

To exercise these rights, please contact us at privacy@infomatrixe.top. We will respond to your request within one month, though this period may be extended in complex cases. You also have the right to lodge a complaint with the Danish Data Protection Agency if you believe your rights have been violated.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for the duration of our business relationship plus a reasonable period thereafter. Analytics data is retained according to our service agreements and applicable legal requirements.

When we no longer need your personal data, we will securely delete or anonymise it. Some data may be retained in anonymised form for statistical and analytical purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we continuously work to improve our security measures.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy or our data protection practices, please contact us at:

Email: privacy@infomatrixe.top
Phone: +45 36827672
Address: Landemærket 86, 1079 Copenhagen, Capital Region, Denmark

For general enquiries about our services, you can also contact us at contact@infomatrixe.top.